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Banking has experienced sweeping changes with the introduction of technological innovations. Never before have customers had the luxury to choose how they want to handle their banking transactions.

Visiting branches has become rare and optional with much of regular banking needs being wrapped up through the channels of convenient 鈥?internet and mobile banking.


Recognizing this trend New Balance Caravan Sandals , banks have realized that they must maintain a laser-sharp focus on enhancing the customer experience in such remote transactions.


Newly-introduced tech solutions can bring in human interaction even when the bank staff and the customer are far away, geographically. Live chat, co browsing and video chat are some tools that have seen much success in raising the quality of customer service in companies across industries.


For banking, they can bring in even more benefits. While customers are increasingly getting comfortable with remote access, nonetheless there are often occasions when they require expert help from banking representatives. After all, finance-related decisions and actions can be daunting for many and that鈥檚 why they turn towards banking staff for their help.


Using Video Chat for Better Engagement and Building Rapport


One of the top areas where virtual interaction can make a difference to customers is transactions that involve tellers. Singaporean bank PSOB, last year installed a video teller machine that provides additional services to customers who can鈥檛 visit a bank branch.


With such innovative services, banks show they are taking the extra step to deliver customer delight. Not only will it result in happy customers, it will help differentiate from a sea of other competitors. There are a number of solutions available today, but WebRTC-powered platforms are cost effective, easy to use and easy to deploy while providing safety and security with feature like one-way chats.


Banks Benefit in Multiple Ways from Video Chat


Relationship building becomes easy when face-to-face communication is possible even in remote channels. Here are some ways video chats develop a strong bond with customers:


1. High-Quality Customer Support: Direct conversations are more efficient in identifying the issues and providing solutions. Video-based discussions facilitate easy interaction between the customer and the customer service agent which eliminates the need to visit a branch. Customers can explain their problem and receive live guidance for their issues.


2. Personalized Solutions: With video chats, customers receive personalized support for their issues. Bank staff is able to access all relevant customer details instantly, helping them give a holistic solution most suited for the situation. The live interaction ensures that issues faced by customers are accurately diagnosed and sorted.


3. Non-Verbal Communication: Video chats are unique in enabling the closest experience to an in-person branch visit. The bank customer representative is able to see and understand customer鈥檚 body language and proactively respond to it.


4. Human Touch: With video chats, customers experience human interaction even remotely. This ability to see and speak to a live banking representative enhances trust and boosts satisfaction. Customers feel reassured that their needs are being catered to by the bank.


As can be seen with the use of video chats, tellers are placing themselves in the best possible position to develop deep customer relationships.

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Have You Made A Long-Term Commitment To Internet Marketing? Marketing Articles | September 20, 2014
When planning your company is internet marketing strategy, it is important to understand that search engine optimization (SEO) and search engine marketing (SEM) are two very different tools. They can, however, be used together to help increase awareness of your company is products andor services. This article will describe some of the differences between SEM and SEO, and will offer some ways the two can help to improve your company is visibility and traffic.


Search Engine Optimization is a process which involves making fundamental changes to, among other things, the HTML (hyper text mark-up language) code of a website in order to ensure that it is rich in the appropriate key words and content relevant to your companys specific market.This can include modifying your keywords, adding a relevant description, adding comment and alt tags to the HTML coding and altering the actual text based content of the site.All of these areas can contribute to how highly your website ranks on a search engine results page.Off-Page SEO involves driving links to your site from other websites around the web.Search Engine Marketing is a collection of marketing methods, including both SEO and PPC the process of bidding on keywords through search engines like Google, and then showing sponsored links (ads) to those users who searched those keywords.In addition to carrying out search engine optimization, a good internet marketing strategy will include other strategies such as integrating materials including articles, newsletters, and link exchanges into your websites.Search engine marketing is a long-term commitment to Internet Marketing.It requires time and effort, and is far from a quick fix to increase traffic to your website.It is important to understand that search engines are constantly altering their search algorithms and you will need to update your search engine optimization efforts to reflect such changes.The various different search engines all use different methods, so you need to be clear if you want to focus on one or two major search engines, or try to capture them all.It can take several months for a search engine to i. Wholesale Air Jordan Wholesale Air Max Shoes Cheap Nike Shoes China Wholesale Mens Nike Shoes Cheap Jordan 12 Cheap Nike Shoes Online Cheap Air Max 270 Cheap Air Max 95 Online Cheap Nike Air Max 90 Ultra Cheap Air Max 270 Mens